Use the address below for legal, privacy, security, billing, licensing, copyright and correction matters, or the report form for problems with something we published. Please include enough detail for us to identify the account, page or purchase concerned.
1. Contact
The Defense Brief
Toronto, Ontario, Canada
info@defensebrief.ca
2. What to Put in the Subject Line
- Privacy — access to or correction of your personal information, or withdrawal of consent.
- Billing — membership charges, cancellation or refunds.
- Licensing — DB Wire licences, republication or permissions.
- Correction — something you believe we published in error.
- Copyright — material you believe we used without permission. Identify the work, where it appears on our site, and your authority to act for the owner.
- Content complaint — material you believe is unlawful, defamatory, invades privacy, exposes someone’s private details, or is extremist, graphic or otherwise harmful.
- Security — a suspected vulnerability or security incident (see below).
- Legal — notices, law-enforcement or regulator requests, rights concerns and anything else.
All of these go to info@defensebrief.ca; the subject line routes them. We do not currently operate separate addresses.
Reporting a security vulnerability
Write to info@defensebrief.ca with the subject line “Security”. Please describe the issue and how to reproduce it, and give us a reasonable time to fix it before disclosing it publicly. Do not access, change or keep other people’s data, and do not degrade the Service while testing. Our security.txt file carries the same contact.
3. Response Times
- We acknowledge inquiries within two (2) business days.
- Most inquiries receive a substantive response within five (5) business days.
- Privacy requests (access or correction) are answered within thirty (30) days. If we need longer, we will tell you within those thirty days why, and when you will hear from us — no more than thirty (30) further days.
- Content reports about child sexual exploitation material, terrorist content, threats or the exposure of someone’s private details are treated as urgent and reviewed as a priority. Where material is unlawful, we remove it and, where the law requires, report it to the authorities.
- Unsubscribe requests made by email are actioned immediately and in any case within ten (10) business days. The unsubscribe link in each email works instantly.
4. Things You Can Do Yourself
- Download your data, make a privacy request, change email preferences or close your account in your account settings.
- Change cookie choices from Cookie settings at the bottom of any page.
- Cancel a membership from Manage billing in your account settings.
5. Identity Checks
To protect your information, we may ask you to write from the email address on your account, or to confirm details, before acting on a privacy or billing request.
6. Report a Problem With Something We Published
Use this form to report an error, a copyright concern, a privacy or defamation concern, or content you believe is unlawful or harmful. You do not need an account. If you want a reply, include your email address.
We use what you send only to handle the report, keep it for two years after it is closed, and may share it with the person who wrote the item concerned (without your contact details unless you agree). See our Privacy Policy.
7. Related Documents
Terms of Use · Privacy Policy · Membership Agreement · DB Wire Story Licence · Disclaimer · Acceptable Use Policy · Editorial Standards